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You can ssh into the aquaia server to find the remote files directory, which should be something like: /mnt/gfs/home/SITENAME/ENV/sites/default/files, and rsync all of the files down.
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rsync -razv --delete --exclude=css --exclude=*_cache --exclude=js --exclude=googleanalytics --exclude=xmlsitemap --exclude=backup_migrate --exclude=styles SITENAME.ENV@ded-XXXX.ENV.hosting.acquia.com:/mnt/gfs/home/SITENAME/ENV/sites/default/files/ /path/to/local/files/ |
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